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OCLS Tutorials: After Hours Help

 


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Have a question or problem after business hours?

 

Find an answer in the list below.

 

Can't find your answer? 

 

 Contact us and we will answer when we are in the office.

OCLS Hours

Mon - Thur: 8 am – 8 pm (ET)

Friday: 8 am - 5pm (ET)

Saturday: 9:30 am – 2 pm (ET)

Sunday: CLOSED

University Holidays & Holiday Weekends: CLOSED

 

 

OCLS now has a Single Sign-On system which eliminates the need for library access numbers.

To access OCLS now, please sign into the myIWU Portal and click on the Off Campus Library Services (OCLS) link. OCLS button in the portal

You should now have access to the library databases.

Your username is the first part of your student email address; everything before the @ sign (firstname.lastname123@...). Your password is the same one you use to log into the Student Portal.

We do not have access to your password; it is encrypted for your security. If you do not remember your password, you will need to contact IWU Support to reset it: support@indwes.edu or 877-489-5678

If you still experience any trouble logging in, you may want to try clearing your cache and remove the “cookies” and other temporary files from your web browser in order to access the online library. If you are not sure how to do this, here is a link to an article from IWU’s IT Knowledge Base on how to Clear Temporary Internet Files to help you delete temporary files.



 

For instructions on how to log into OCLS see the topic above.

If you still have problems logging into OCLS email OCLS directly or fill out and submit the Online Request Form

We will respond to you when we are back in the office.




EBSCO has a new data policy that it is required to show you.

We recommend you say "Yes" if you want to be able to save articles or searches to your My EBSCO folder, but the choice is entirely yours.

If you say "No" you will still be able to search the databases and download articles as PDFs to your computer, but you will not be able to add them to the folder you see at the top of the screen when you are in the databases.

If you previously created a My EBSCO account, that previous account and any items you had saved in your folder will also be deleted.

 

EBSCO data collection notice



 

The Open Athens Error Guide will walk you through the process of logging into library databases if you are receiving the "Unauthorized Account is suspended" error message.
 



 

If you need an article or book chapter for a class assignment email OCLS directly or fill out and submit the Online Request Form

We will respond to you when we are back in the office.



 

The Academic Writer Troubleshooting Guide will walk you through the process of logging into Academic Writer if you are receiving the "Cannot Verify Subscription" error message.
 

Academic Writer is not compatible with Internet Explorer or Microsoft Edge browsers.
 



 

The Grammarly Sign-Up Steps Video will walk you through signing up for Grammarly.
 




Hours 
Mon-Thur: 8:00 am - 8:00 pm (ET)
Friday: 8:00 am - 5:00 pm (ET)
Saturday: 9:30 am - 2:00 pm (ET)
Sunday: Closed


Librarians may not be available all open hours, but will answer ASAP.

 

 

1-800-521-1848

 

 ocls.indwes.edu